Help
The walkthroughs live inside the product.
They sit next to the screens they describe, so you can watch one and then go do the thing. Signed-in customers find them in the sidebar under Help.
Already a customer?
Sign in and open Help in the sidebar. Five short walkthroughs — the live map, trip history, alert rules, geofences and reports — each about twenty seconds.
Sign in to the tracking portal →Not signed up yet?
There's a longer walkthrough of both sides of the platform — the console you'd run, and the portal your customers would use. It takes a minute to get to.
Watch the product demo →Something not covered?
Tell us what you were trying to do and we'll record it. Customers can also open a ticket from Support inside the portal.
Ask us →Common questions
- What is GPS?
- The Global Positioning System is a constellation of satellites, built for the US military and later opened to civilian use, that continuously broadcasts precise timing signals. A receiver listens for those signals and compares how long each one took to arrive; with four or more satellites in view it can solve for its own latitude, longitude and altitude. The technique is called trilateration. Worth knowing: the link is one-way. Satellites only transmit, so nothing about a vehicle ever travels up to them — the position is worked out inside the tracker, and it is the tracker that decides to send it on.
- How does real-time tracking actually work?
- A tracker is wired into the vehicle and its antenna is routed so it has a clear view of the sky. The tracker fixes its own position from the satellite signal, then uses a built-in cellular modem — the same kind of radio as a phone — to send that position to our servers, usually alongside ignition state, speed and whatever else the harness is wired to. We decode the manufacturer protocol, store the report, and push it straight to the map, so a vehicle moves on screen as its reports arrive. You reach all of it through a secure login, on the web or in the mobile app.
- How do I work out which setup is right for me?
- Start with the fleet rather than the catalogue: what you are tracking, how often you need to hear from it, what has to happen when something moves, and what you already have installed. Hardware choice usually falls out of those answers. Call (888) 898-5990, email sales@nexaraos.com, or send us the shape of the problem through the contact form and we will work through it with you.
- Where does the tracker get installed, and will drivers see it?
- Units are small and normally installed out of sight — behind trim, under the dash, or on a Y-adapter off the OBD-II port so nothing is left hanging in the footwell. Whether the hardware is visible is a separate question from whether your drivers know about it, and the second one matters more. Recording an employee’s location is regulated, and the rules differ by state and by country. Our own driver-facing apps ask for agreement before any location is recorded. Talk to your own counsel before running tracking your drivers have not been told about.
- Can tracking equipment be a tax deduction?
- It may qualify. Section 179 lets a business deduct the full cost of qualifying equipment and off-the-shelf software in the year it is put into service, up to an annual cap, instead of depreciating it over several years. Whether your hardware and your subscription qualify depends on how they are purchased and how the business is structured. We are not tax advisers — put it to your CPA.
- What is your privacy policy?
- Our privacy policy covers what the platform collects, how long it is kept and who can reach it — including precise location and movement history, device identifiers, ignition and power state, and trip history. You will find it linked below.
- What are your terms of service?
- The terms that govern use of the platform are linked below, alongside the privacy policy.
Read the privacy policy · terms of use · talk to us